CT OPTICALServices, LLC

On-site ophthalmic equipment service · Michigan

Your lanes serviced where they stand. Nothing gets crated.

Phoropters, slit lamps, chairs, stands and pre-test equipment cleaned, calibrated and repaired in your office. The lane is back in use the same day, and you get a straight answer on anything that can't be fixed in the field.

Call or text 734-531-8628 See what I service

You reach me directly. No dispatcher, no ticket queue.

CT Optical Services phoropter logo
  • 25+ yearsaround ophthalmic equipment, in practices and with vendors
  • On sitethe work is done in the exam room
  • Any brandI service what you own, whoever sold it
  • Lower Peninsulabased in Chelsea, most offices a day trip

Sound familiar?

The things practices call me about

Most of these build up slowly, so staff work around them until a doctor finally complains. Most are fixed in one visit.

  • Phoropter dials are stiff or skippingOld lubricant turns to glue. A teardown, degrease and relube brings the feel back.
  • Slit lamp drifts, sticks or looks dimJoystick travel, focus and illumination are cleaned, aligned and checked.
  • Chair or stand won't hold positionChairs that sink, arms that sag and stands that won't lock are mechanical fixes.
  • Pre-test unit is throwing errorsI find the fault and tell you whether it's a field repair before anything ships.
  • New techs never got trainedThe vendor trained the staff you had at install. I train the staff you have now.
  • Nobody remembers the last lane cleaningA full-room service covers the phoropter, slit lamp, keratometer, chair and stand together.

Recognize one of these?

Tell me what it's doing

How a service call works

I'll tell you in one visit whether it's a fix or a factory job. If it's a factory job, I'll handle getting it there.

Curt Turner, owner and technician

  1. Call or text me what it's doingInstrument, practice location, symptom. I can usually tell you on the phone whether it sounds like a field fix.
  2. I diagnose it in your officeYou hear plainly what's wrong and whether it can be repaired on site.
  3. Repaired the same visit when parts allowMechanical and optical lane equipment is finished in the room whenever parts are available.
  4. Factory handoff when it's neededIf it has to go to the manufacturer, I tell you why and help get it there, so nothing ships that didn't need to.

Services

What I service

Vendor-independent. I service what you own, whoever sold it to you.

Clean · calibrate · repair

Exam lane equipment

  • Phoropters (full on-site teardown)
  • Slit lamps
  • Keratometers
  • Tonometers
  • Exam chairs and stands
  • Projectors and acuity systems

Full preventive maintenance or repair, finished in the room.

Troubleshoot · repair · diagnose

Pre-test and specialty

  • Autorefractor / keratometer / NCT combination units
  • Visual field analyzers
  • OCT and retinal cameras (diagnosis and factory coordination)

I find the fault and tell you whether it's field-serviceable before anything ships.

Train

Staff training

  • Equipment you already own
  • New techs who never got the install training
  • Half-day or full-day, in your office

Get your team using the full capability of instruments you've already paid for.

What I don't doBoard-level or component-level electronics repair. When a job needs the manufacturer, I'll say so on the first visit.

Phoropter service

A full teardown, in your exam room

Most phoropter reconditioning means boxing the unit and losing the lane for a week or more. I do the same work on site.

Shipping it out

The usual way

  1. Unmount the unit and find a box that fits
  2. Ship it and insure it
  3. Lane is dark, or you hunt for a loaner
  4. Wait on the bench queue
  5. Ship back, remount, hope it travelled well

A week or more without the lane

CT Optical, on site

The way I do it

  1. Complete disassembly and degrease
  2. Relubrication of dials and mechanisms
  3. Lens cleaning
  4. Function check on the stand
  5. You try it before I leave

Back in service the same day

Staff training

Training on the equipment already in your lanes

Manufacturers train once, at install. Staff turns over, and the knowledge leaves with them. If your techs run one protocol on an instrument that does five, that's capability you've paid for sitting idle.

  • On your own instruments, in your office
  • Half-day or full-day sessions on your schedule
  • Taught by someone who trained practices on this equipment for years on the vendor side
Your instrument1 of 5 in use
  1. The one test everyone runsIn use
  2. Second test typeIdle
  3. Progression and trend reportsIdle
  4. Faster screening protocolIdle
  5. Export to your records systemIdle

An example, not a specific model. Training starts with what your instruments can do that nobody is using.

Service area

All of Michigan's Lower Peninsula

Based in Chelsea, at I-94 and M-52. Most practices are within a day trip.

ABOUT 1 HR ABOUT 2 HRS Ann Arbor Lansing Detroit Grand Rapids Kalamazoo Flint Saginaw Traverse City Gaylord Alpena Petoskey Muskegon Chelsea
Under 1 hr

Southeast & Capital

Ann Arbor, Ypsilanti, Jackson, Brighton, Howell, Lansing, Metro Detroit

1 – 2 hrs

West & Thumb

Grand Rapids, Kalamazoo, Battle Creek, Flint, Saginaw, Bay City, Port Huron, Monroe

2 – 4.5 hrs

Northern Lower

Muskegon, Traverse City, Gaylord, Petoskey, Alpena

Up north? If another office within about 45 minutes of you needs service, I'll schedule you on the same trip and your travel cost goes down.

About

Curt Turner

Owner and technician, CT Optical Services, LLC

Curt Turner, owner of CT Optical Services

I've worked with ophthalmic equipment for more than 25 years, on the practice side and the vendor side. I know what an instrument going down costs a practice in chair time, and I know which problems can be fixed in the room and which can't.

When you call, you get me. I'm the one who picks up, the one who shows up, and the one who does the work.

  • Lab technician and opticianWhere it started: lenses, frames and the instruments that measure them.
  • Medical Equipment Coordinator, Henry Ford OptimEyes15 years maintaining and supporting equipment across a multi-location eye care network.
  • Equipment sales and training, Walman/Essilor and ZEISSSold, installed and trained practices across Michigan on diagnostic and lane equipment.
  • CT Optical Services, LLCIndependent on-site service and training for Michigan practices.

Questions

What practices ask before they call

Do you work on my brand of equipment?

Almost certainly. I'm not tied to a manufacturer or a dealer, so I service what's in your lanes whoever sold it. Tell me the make and model when you call and I'll tell you where it falls.

How long will the lane be out of use?

For cleaning, calibration and most mechanical repairs, part of a day. A phoropter teardown is done on site and the unit is back on the stand the same day. I can work around your patient schedule.

What if it can't be fixed on site?

Then I tell you on that first visit, explain why, and help get it to the manufacturer.

What does it cost?

It depends on the instrument, the work and where you are. Call or text with those three things and I'll give you a quote before I come out.

Do you come to northern Michigan?

Yes, anywhere in the Lower Peninsula. For northern practices I try to pair two offices on one trip, which brings the travel cost down for both.

Do I have to sign a service contract?

No. Call when something needs attention. If you'd like a reminder when the lanes are due again, I'll send one.

Contact

Tell me what's acting up

Call or text with the instrument, where your practice is, and what it's doing. I'll tell you whether it sounds like a field fix and get you on the schedule.

734-531-8628
Email
ctopticalservices@gmail.com
Based in
Chelsea, Michigan
Serving
Michigan's Lower Peninsula
A text like this is all I need

Phoropter in lane 2, dials are sticking. We're in Brighton.

That sounds like a field fix. Which days is that lane open?

Example exchange
Call or text Curt 734-531-8628